Whether you are a business owner, an employee, or an administrator, Freshworks crm can help you manage your customer relationships and keep track of your work and time. It’s also easy to use and offers mobile applications for your business.
Mobile app
Whether you’re in the office or on the road, the Freshworks CRM Mobile App can help you manage your business while you’re on the go. This easy-to-use app allows you to track sales deals, engage with leads, and manage your contacts. You can also keep track of your contact’s social media posts and phone calls. Moreover, Freshworks CRM’s AI-powered assistant will help you qualify leads and learn customer engagement.
The FreshWorks CRM is a great sales management tool for small businesses. It allows you to create and manage custom pipelines that match your sales process. It includes a visual pipeline, deal insights, and custom reports. You can also set up integrations that trigger workflows. In addition to the usual CRM functions, Freshworks CRM allows you to connect to email, record calls, and manage email campaigns. It also includes custom fields and auto-profile enrichment.
The Freshworks CRM Mobile App is available in four new languages, including Korean, European Portuguese, and Swedish. It also supports local currency. Freshworks has built-in support for Zoom meetings, allowing you to schedule and track your meetings from the mobile app. You can also use the Freshworks CRM Mobile App to record voice notes and engage with leads.
The Freshworks CRM Mobile App is also available for free. You can sign up for a free account and use the software to manage your contacts, deals, and emails. You can also choose to upgrade to a paid plan, which includes additional features such as email marketing and call-to-chat routing.
The Freshworks CRM Mobile App offers you a quick overview of your day. You can also get notifications on important events. You can also access your CRM data offline.
Deal feature
Having an organized deal management system will help your sales team focus on the most promising deals. Deals are tracked with the help of pipelines that are automatically created when converting qualified leads. It helps you identify which deals need your attention right away. This way, you have more time to focus on closing deals.
The Freshworks CRM deal feature allows you to track your deals on the go. You can create custom filters and views to organize your deals. It also offers a drag and drop editor to help you organize your data.
Freshworks CRM also has an AI-powered assistant that learns your historical sales data. It will assign a score to each contact based on their engagement level. It also enables you to track the deal’s progress. The system also suggests the next best action to take. You can act on this recommendation without leaving the record.
Freshworks CRM has an easy-to-use interface. Its powerful feature list includes contact management, deal management, lead scoring, commercial campaigns, and more. It also has a 24/5 free support team. It is best for those looking for a CRM that is easy to learn.
Freshworks CRM’s deal feature allows you to identify the deals that need your attention right away. It also helps you track the deals’ progress through the stages of the pipeline. You can also create automated chat messages and nudge customers toward specific actions.
Freshworks CRM has an API that lets you integrate with other business applications. It also supports local currency and multi-currency. It also integrates with most modern messenger services like Facebook Messenger, Apple Chat, and WhatsApp.
Easy-to-use platform
Founded in Chennai, India in October 2010, Freshworks is an AI-powered CRM platform that can help companies increase customer engagement and boost sales. It offers a range of tools and features that are designed to help you manage your contacts, analyze data, and provide better customer service.
Freshworks is known for its easy-to-use interface. The platform provides users with a drag-and-drop editor that helps them create custom forms, emails, and more. You can customize fields and filters, and preview what your campaign will look like on mobile. You can also access free live chat and email support.
Freshworks also has an advanced AI-powered sales assistant called Freddie. This feature analyzes your data and predicts the best moves to close a sale. In addition, it can nudge customers to specific actions.
Freshworks CRM comes with a variety of reports. There are 32 different types of reports to choose from. You can view your campaign data, a list of your most loyal customers, and your sales team’s performance in a number of different ways. You can even get a free trial of the system for 30 days.
Freshworks CRM also has a built-in advice corner, which can help you learn more about your customers. The platform also features a custom dashboard that lets you prioritize your information. This means that you can view your best customers, the best deals, and the most relevant insights.
Freshworks CRM also has a unique lead scoring system. It uses data from your contacts to help you prioritize your customers. It can also group your teams by category, deal size, and product division.
Freshworks CRM also features an easy-to-use drag-and-drop editor. It can be used to create embedded forms and emails, and there’s a drag-and-drop widget that allows you to drag and drop widgets in the order you want them.
Three types of service levels
Designed for beginner CRM users, Freshworks CRM is a great tool for managing your team and communicating with clients. It offers advanced reporting and features that will help you make better decisions. It can also help you analyze your team’s performance and increase engagement. Moreover, Freshworks CRM is compatible with a variety of devices. This software allows you to make phone calls, send emails, and manage your contact lists.
The first thing you’ll notice when you open Freshworks CRM is a user-friendly dashboard that allows you to easily manage your activities. You can view deals in progress and see what’s going on with your prospects. This feature allows you to see which deals have the highest probability of closing. It also allows you to set goals and objectives for your customer success team.
Using AI-powered tools, Freshworks CRM will help you identify and prioritize leads. This includes automatic dispatching of tickets based on keywords and request properties. It also has predictive contact scoring. You can even set up a bot that will send automated chat messages. It will also handle duplicate leads.
Freshworks CRM also has a built-in phone system, so you can make calls from any device. The software also includes call logs and call metrics. Its phone numbers are available in 90 countries. The system also integrates with Google Analytics and Trello. The system also supports multi-currency and multi-language.
Freshworks CRM also has a deal feature. It can also be configured to forecast revenue. You can use the GUI to mark deals as won or lost. It also has a visual sales pipeline that will allow you to see which deals are progressing and where you can improve.
Customer support
Whether you’re a small business, mid-market, or enterprise customer, you’ll find Freshworks CRM to be a robust platform with many features. The CRM also provides a number of helpful customer support tools, including a live chat function, email support, and an extensive knowledge base. Besides that, the CRM also integrates with many of the most popular messenger services, including WhatsApp, Apple Chat, and Line. The CRM is also available in 30 languages.
The CRM also offers a mobile app for both iOS and Android. Besides the mobile app, the CRM also offers an in-app calendar, which makes scheduling appointments easy. The CRM also features a built-in phone dialer. Whether you’re looking for support on your phone or through email, the CRM offers support 24 hours a day. You can also contact customer support representatives by phone, email, or on social media platforms, such as Twitter.
The CRM also includes a number of marketing automation tools, such as email campaigns, bulk email marketing, and workflow automations. In addition to these tools, the CRM also offers a number of other features, including lead capture methods and contact management tools. The CRM also offers a deal feature, which allows users to forecast revenue, predict deal performance, and manage incentive structures. The CRM also features a chat campaign and a live chat function.
Freshworks also offers three paid plans, namely the Starter, Pro, and Enterprise. Some features are only available on the Pro and Enterprise tiers, while others are available on all plans. The Pro plan offers additional features, including an e-commerce module, dedicated e-commerce integrations, auto-enrichment to add public information to contact sheets, and toll-free numbers in 90 countries. The Enterprise plan also offers a dedicated account manager and access to a number of additional CRM platform benefits.
